Where systems fail is everything after launch.
For Ops and RevOps owners of revenue-critical systems in finance, ecommerce, and regulated services. Alliance coverage operates under formal SLAs with prepaid monthly work allotments—engaged only when systems become revenue-critical.
Your system touches money, contracts, or fulfillment.
You have audit pressure, security questionnaires, or compliance reviews.
Downtime has a real cost—not just annoyance.
You've had silent automation failures or unclear ownership.
What you get
Ownership, documentation, and escalation paths. Systems survive growth without re-platforming.
- Owner + escalation tree
- Runbook (deploy, rollback, incident response)
- Monitoring baselines and alerting thresholds
- Access control model with audit trails
- Change management and staged rollouts
- Exit package (repo, infra docs, admin access)
What we plan for
Systems fail when revenue workflows, permissions, and auditability aren't designed for real operations.
no owner → 6 hours lost → client trust damage
infra buckles → checkout fails → revenue loss
missing docs → deal stalls
inventory wrong → ops fire drill
What the Alliance covers
Infrastructure
Hosting, redundancy, backups, IAM
Security
Monitoring, vuln management, incident coordination
Operations
On-call, escalation, DR planning
Risk & Compliance
Audits, underwriting, documentation
If your system handles money, contracts, or fulfillment—this is the layer that stops post-launch chaos.
Talk to usHow Alliance coverage is structured
- Formal service-level agreements
- Defined response times
- Named escalation owners
- Monthly work allotments reserved
- Predictable cost and availability
- No per-incident scrambling
- Coverage for defined systems only
- Clear boundaries on inclusion
- Change requests via scoped work
Objective: Avoid emergency billing and undefined responsibility.
What this is not
- ✕Not unlimited on-demand engineering
- ✕Not a helpdesk or ticket mill
- ✕Not unmanaged infrastructure support
- ✕Not ad hoc emergency firefighting
How it works after launch
- Documentation and architecture notes
- Access model setup
- Basic monitoring guidance
- 30-day post-launch support
- +Escalation paths
- +Security coordination
- +Infra scaling support
- +Risk and compliance help
- —24/7 helpdesk
- —Unlimited changes
- —Unmanaged infra without scope
Why Leonne works this way
Optimize for launch. Rarely own post-launch risk.
Optimize for uptime. Rarely ship product outcomes.
Ship outcomes + design for failure + scale without churn.
We build like an agency, but we document and operationalize like an MSP—without locking you into monthly contracts.
Non-negotiables
- You own repo, infra, and admin access.
- No hidden vendors.
- No unmanaged MSP retainers.
- Alliance engagement requires an active SLA.
Identify failure points before they cost revenue
Bring your current stack and pain points. We'll map risks and the shortest path to stability.
We'll confirm whether SLA-based coverage is appropriate for your system.