Alliance coverage for teams that cannot afford IT uncertainty.
You do not need more vendors. You need one accountable IT partner that answers, triages, owns the outcome, and protects your business systems.
Alliance is Leonne's IT delivery partner. You work with Leonne as your primary contact. Coverage is delivered under a formal SLA with the Alliance, scoped to your environment.
Most IT support fails in the handoff.
You get passed around, unclear ownership, slow response, surprise invoices, and no documentation.
Alliance is built to be there when it matters.
- Single point of contact: Leonne
- Real escalation paths with named owners
- Formal response targets
- Clear scope boundaries
- A system that improves over time, not a recurring fire drill
This is for teams where IT directly affects revenue, operations, or risk.
Multi location businesses with staff onboarding and device churn
Operations heavy companies where downtime kills throughput
Finance, ecommerce, and regulated services with audit pressure
Owners and operators who want one accountable partner, not five vendors
Coverage is modular and defined in your SLA.
Core Support
- Ticket triage and resolution
- User and access support (covered systems)
- Troubleshooting and recovery
- Vendor coordination and escalation
Infrastructure
- Network and device oversight (covered assets)
- Backups and recovery planning
- Identity and access management basics
- Standard hardening and baseline controls
Security Coordination
- Monitoring and alert response (as defined)
- Incident coordination and containment support
- Security questionnaires and evidence collection for covered systems
Operations and Continuity
- Escalation tree and ownership model
- Runbooks for common incidents
- Change control for covered systems
Every request becomes a ticket. Nothing gets ignored. Nothing gets orphaned.
- 1
Client emails the intake address
- 2
Alliance triages severity and assigns an owner
- 3
If the request is in scope, it is handled under your SLA capacity
- 4
If it is out of scope, you get a scoped quote and it is billed separately
Simple rule:
In scope gets done.
Out of scope gets priced.
Everything gets owned.
How coverage works
You have prepaid monthly capacity reserved for your environment. This eliminates the "availability gamble" when something breaks.
Your SLA lists what systems, sites, and assets are covered. No surprise responsibility creep.
Response windows are defined by severity in your SLA. After hours coverage is available on weekdays only. No weekends unless contracted.
Before we can be accountable, we standardize the basics.
- Access intake and permission mapping
- Asset and system inventory for covered scope
- Monitoring baselines (where applicable)
- Escalation tree and communication flow
- Runbook setup for incidents and recovery
What this is not
- ✕Unlimited on demand engineering
- ✕A ticket mill or generic helpdesk
- ✕Unmanaged infrastructure where we do not control scope
- ✕"Emergency only" chaos without documentation
If you want ad hoc firefighting, hire freelancers.
If you want stability, you want an IT partner.
Boutique attention with real operational coverage.
Stays close to the client relationship, expectations, and prioritization.
Delivers the technical response, continuity, and escalation depth.
Common questions
Do you do projects too?
Yes. Projects outside SLA scope are quoted and billed separately. If it touches covered systems, we align it with your change control.
What if we exceed monthly capacity?
You can purchase additional capacity blocks or scope a project. No surprise invoices.
What if something breaks outside scope?
We still respond and own triage. If it is not covered, we quote before proceeding unless your SLA defines emergency authorization.
How do we contact support?
Email intake. Severity based escalation is handled through the runbook.
Want an IT partner that actually shows up?
Bring your current stack and pain points. We will map what is revenue critical, what is risky, and what should be covered under an SLA.